I mention to BE that I have a crooked prong that’s catching, they have me send it in to the repair department. Brilliant Earth Engagement Rings- The Full Review: As all Brilliant Earth diamonds are manufactured with ecologically sound fundamentals, they are unique and breath-taking in its impressions and use. I was then connected with one of the lead agents, I believe her name was Crystal. The staff is very knowledgeable and seem to be well trained on the company’s philosophy and information about their products. Brilliant Earth was founded by Beth Gerstein and Eric Grossberg as a response to the lack of transparency and irresponsible mining practices that confront the jewelry industry today. I selected a lab grown solitaire on a white gold solitaire setting, and it is far better than I could have ever anticipated! Their diamonds and other jewelry products are simply lovely. The brand is one of the largest … I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. The rep placed the order herself. This was the 11th of May (very relevant). I proposed several weeks later, and my fiancée (she said yes) loved the ring!Fast forward, and we're coming up on our wedding. I just got my engagement ring today and I am SPEECHLESS!!!!! This will void the "warranty" but what warranty? We worked with the above rep to have that sent to be repaired. Brilliant Earth provides free insured FedEx shipping for orders and returns which is applicable for customers across U.S., Australia, and Canada. I was also very pleased with the service I received when picking it out. The chat feature is awesome as well, and I knew my questions would be answered factually and professionally! At this point we were getting terrifyingly close to our wedding date, August 5th. Unlike James Allen and Blue Nile, it seems that Brilliance does not have the same exclusivity contracts and direct feeds for the diamonds. I have been with Brilliant Earth for 2 years and have experienced tremendous growth in my responsibilities. I did my homework ahead of time by browsing their website and I knew more of less what kind of a piece I was looking for which made my appointment much easier. April 2 comes and goes, but no ring. We had a very negative experience with Brilliant Earth at that time, but ultimately the prongs were repaired. We called into customer service, who let us know that the showroom would be reopening soon (was closed due to COVID), so we set an appointment to meet in person. I was dumbfounded, I found the amount, in comparison to the cost of the ring insulting and would have rather not been offered anything. Free Shipping and Returns: Not only does Brilliant Earth offer free shipping to US, Canada, and Australia… All is okay again. I wasn't sure if I had picked right or not, but my wife loved the ring I picked out for her and even if she hadn't the sales associate I spoke to at their call centre reassured me that I would be able to exchange it for another item should I have needed to. I just bought something online for the first time through Brilliant Earth. My fiance purchased my beautiful ring from Brilliant Earth in a total surprise engagement. So after a lot of back and forth that has failed to clarify why they have asked for a wire transfer from a country they don't ship to along with an amount they can't ensure I have decided to ask a refund- 27th of May: I ask for a refund. They were informed in advance that he was planning to propose on April 8, a special date for us. They are headquartered at San Francisco, CA, United States, and have advertising & marketing contacts listed on Kochava. To my surprise, the website images do not give the full picture … I’ve been married to my husband for 30 years – and my wedding ring was showing every decade of it! Both my engagement ring and wedding band was purchased at brilliant earth and I only trust them to do the cleaning of my rings. Your craftsmanship is the worst I have ever seen in jewelry and you want to charge the customer to repair your defective product? Given the length of the previous process and lack of workmanship we will not be sending anything back and we will be moving forward empty handed (pun intended). Brilliant Earth is jewelry design that procures and sells ethically-sourced and lab-grown diamonds and other gemstones. I then didn't head a thing for 2 weeks. It was so fast and convenient. My father gave me my grandmother’s old wedding ring, and suggested that I have the diamond placed in a new ring. Specially with an expensive purchase.Amazon has way better costumer service with a 5 dollar item...Thank brilliant earth, never again.Got my diamond earring on blue Nile the day before with an overnight and great care.The earrings were beautiful and even less expensive!!! Sadly, I can no longer be an advocate of your company. I had a ring custom made and the customer service I experience was truly one of a kind. I had 0 trouble. Great service and I'm very happy with the quality of the product. We decided to return to Brilliant Earth for our wedding bands. Ethically sourced and eco-friendly products are trending in the market right now, and with good reason. As surmised by many Brilliant Earth reviews, the company is ethically and environmentally responsible. Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. I opted for purchasing online because I dread shopping in stores. I'm getting married next year and wanted to ask my bridesmaids to be part of my wedding party while presenting them with identical bracelets. Yes, another team, again.Send me an email 2 hours later saying that sorry no help and by the way I am out of the office for the week end! Ring never came, proposal as planned was ruined. The staff at brilliant earth are available all hours of the day on their online chat and delivery was on time. I would definitely recommend Brilliant Earth and will use them again for my jewellery needs. I hadn't heard of them in the past, so I did a quick google search and then called in the run some questions by an employee. Brilliant Earth Real Estate has compiled this guide to answer the most common questions you might have about buying your first home. How does it compare to James Allen? Why would I do that I asked. COVID update: Brilliant Earth has updated their hours and services. Additionally, Brilliant Earth insures all items for their full value, so if something happens during delivery, you will be covered. Both times the day I was supposed to receive my ring I did not. Bye! Brilliant Earth has shared in the engagements of many of our Australian customers! I've been sized by 3 other jewelers. I'm so happy I trusted to go with Brilliant Earth for this important purchase. All shipping is free, and customers will receive tracking information so they can follow the journey of their item. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. There is very little known about Brilliance. We contacted Brilliant Earth regarding the prong issue... again, and missing stone now and we were told too bad, its our problem and we had to pay full price for a new stone. Even if a company has 80% good reviews but the negative ones are clearly genuinely unsatisfied customers who have experienced hellish situation beware! Keep reading. As surmised by many Brilliant Earth reviews, the company is ethically and environmentally responsible. Australian Customer Care. Finally the week comes I’m getting my ring back yay! © 2021 Trustpilot A/S. They were clear about delays and repair costs, which I appreciated. It was in bad shape. So we have decided to take my ring to a more reputable local jeweler that backs their craftsman ship and treats customers with respect. I found this website through google after browsing other competitors. I am so happy. An online retailer of engagement rings and diamonds, Brilliant Earth … So at least 2 months total without my ring. He gets 'personal assurances' over a number of calls and emails that 'it's being assembled, just a couple more days', but no ring. I received my delivery on time and the ring is exactly what I was hoping for. All rights reserved. Discover their extensive collection of stunning engagement rings, wedding rings, and fine jewelry handcrafted from eco-friendly precious … An amazing company with kind staff. I sit at a desk on a computer 10+ hours a day. Wedding preparation takes a lot of effort and Brilliant Earth … One of the things that I loved the most about working with Brilliant Earth for my wife’s engagement and wedding rings was that I could customize a ring online without going to the store. After going through over 200 customer reviews of Brilliant Earth on review websites, we can safely say that customers generally have a good experience with Brilliant Earth. How does it work? Refused my refund until I removed review Brilliant Earth messed up my order, caused me to delay proposing, and then held my refund hostage until I took down my 1-star review. Brilliant Earth Review: According to Brilliant Earth they state that they are fully committed to environmentally friendly and ethical jewelry. I’m devastated. Having read other reviews and reading their blog posts on how much they give back, I felt comfortable doing business with them. Original review: June 6, 2020. Brilliant Earth has a number of positive reviews, but the common denominator among its more negative reviews is the durability of its settings. It is a diamond and jewelry company started in 2015 3. A few phone calls later, we were passed to over to Reuben, who informed us that our ring was in fact sat in the shop and he could get it shipped out to us, even though the previous later had said they didn’t have it. Discover beyond conflict free diamonds and stunning engagement rings. I was looking for a perfect bracelet to wear to an event I had and I found the perfect one on Brilliant Earth's website. I had only had my ring a few months at this time so this was VERY concerning. It’s Mar 6,2020 and I still don’t have a wearable ring. DO NOT BUY FROM BRILLIANT EARTH. We got to the point of not caring anymore, we had yet another call with the rude lady who mentioned again that it was to be made and all we cared about now was let’s just try and get our money back as quickly as possible and be done with this shambles of a company. We did so (with Ecco D.) on June 18th, 2020. My ring was returned within their delays and was shinny as ever! Therefor I had to send it back in to be resized. We have had 5 friends get engaged over the past 4 months and prior to ring shopping my husband told all of the husbands-to-be about our horrible experiences with Brilliant Earth and they were grateful for the info and chose to buy their engagement rings elsewhere. Brilliant Earth is not responsible for any foreign … If you’re searching for online diamond retailers, there are two players on the market you should know about: Brilliant Earth and James Allen. I selected a pair of beautiful diamond earrings to give to her at her birthday next week. You can’t help but stumble upon Brilliant Earth when searching for conflict-free diamonds. Their processes are easy and I always get my rings back looking beautiful, brand new and within their advertised delays. Compare Brilliant Earth with James Allen. The gold was scratched and dull, the diamond needed a polish, and I’d even lost a few of the side stones, which were small sapphires.I still loved the ring, though. They also offer free shipping and will deliver your order quickly! Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. The website is www.brilliantearth.com 2. She was super sweet and answered all my questions. It seems that they have diamonds listed from generic industry feeds. They offer free shipping in Australia, Canada, & the US. I wanted to buy a special gift for my girlfriend and wanted to be sure the quality was going to be excellent. There was no up selling or pressure. After waiting 2 weeks and multiple phone calls from BE begging us to reconsider they finally gave us a refund. I will definitely shop here again!!. Professional service, excellent quality and amazing overall experience. After speaking with them further they agreed to cover the cost of repair.Around June 1st we received the wedding bands. After being sent the wrong invoice twice for the ring, (we actually laughed at this as we were at our wits end, could they not do the simplest of tasks) we received the shipping label and packaged the WRONG ring back to the company. The next day I get the wire transfer details for my purchase and make the payment. Several consumers complain that the diamonds … What this means is that the diamonds listed on their site are not necessarily available. The website is www.brilliantearth.com 2. I damaged my ring while on vacation, I thought I was careful, but while away I caught my finger on a door hinge and it damaged the diamond and prong. Finally on July 20th he responded and let me know progress was being made. For more information, please contact us at 1.800.691.0952, live chat, or email us. She made sure everything went through ok and that I would receive the delivery in time. After configuring my ring, picking the diamond and getting excited about my future purchase I went to checkout. Because it is such a high ticketed item, I wanted to be sure I was selecting a reputable company. Ethically sourced and eco-friendly products are trending in the market right now, and with good reason. Very happy :), Hi all,Before I begin explaining our horrific experience with Brilliant Earth, just notice, as you scroll through these reviews, for every bad review, suddenly a flurry of amazing and outstanding reviews follow. Beware. JUST DON'T. Good job, Brilliant Earth! The Brilliant Earth of the past is no more. I made an appointment at the showroom and walked right in, and told the jeweler about my situation. Diamond arrived following Monday, a day earlier than expected.I am not sure about all these neg. We have not gone so far as to test the craftsmanship (given how we feel about their overall product line), but the have some unique engagement rings on offer. I'm very happy with my purchase and will definitely let my friends and family know about their great service and great quality pieces. I made an appointment with Victoria and she did not let me down! - 10th of June: I ask for an update. My delivery arrived on time and was packaged beautifully. Brilliant Earth Engagement Rings- The Full Review: As all Brilliant Earth diamonds are manufactured with ecologically sound fundamentals, they are unique and breath-taking in its impressions and use. Really bad and poor costumer service.Probably great when you have no issue.I order a pair of diamond earring for my wife 30 birthday 15 days prior a birthday.Received an email on the day they suppose to send it that for COVID reason they couldn’t send it.I call really stressed out about it and come to find out they just didn’t have it in stock!!!! 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. She listened carefully to my needs and requirements and made appropriate suggestions and recommendations. The representative was knowledgeable and very friendly. They sent me pictures of the gems, answered my emails, and even personally reached out to me during the process. Offers the biggest collection of lab created diamonds in the industry 6. The process of shopping on their website was easy from A to Z. I loved navigating their site and browsing the types of rings they had they have to choose from. ), 2 more weeks. Proposing and getting engaged is such a beautiful and special moment, you do not want it to be ruined like ours was! I decided to go with Brilliant Earth based on the good work they do to support the diamond trade. Fast forward 2 years and there is no loose prong, no warning sign that the defective prongs are having issues again. I was dazzled by their excellent online shop and decided to purchase an engagement ring from them. 69 reviews of Brilliant Earth "I loved being able to see the rings in person. Because I was buying numerous identical pieces, I thought it would be better to call in their customer service line to be sure the order was placed correctly and that I would get the items in time for our group supper. I was too busy helping my sister plan her wedding that I didn't have time to submit this review sooner, but overall, great service and a wonderful collection! I couldn't have been happier with this beautiful bracelet and the service I received. 1. I received my delivery within their advertised time frames and am very happy with my purchase. The cut and diamond are simply flawless. She took the incorrect band, added notes to the account, and arranged to have it corrected.We received it a second time, again, plated and incorrect. Beth Gerstein, cofounder of Brilliant Earth, the industry leader in ethically sourced fine jewelry, has made a commitment to offer Beyond Conflict Free Diamonds that have been selected for … My proposal could not have been more different to the above scenario. From the minute I walked in the door, I was wowed by the service. "Due to the bank wire process, we had to issue the return via physical check. Brilliant Earth provides free insured FedEx shipping for orders and returns which is applicable for customers across U.S., Australia, and Canada. They give zero communication and nobody ever seems to know what is going on. The 'tracking number' was a fake.They tried to get us to buy another stone, we obviously refused. SPECIAL OFFER 25% Off* - Learn More. This site did not disappoint. The order arrived on time and was just as beautiful in person! Beth Gerstein, cofounder of Brilliant Earth, the industry leader in ethically sourced fine jewelry, has made a commitment to offer Beyond Conflict … They offer free shipping in Australia… Similar natural diamonds were around $30k+. This other jeweler will replace the stone, have the prongs either reinforced or a whole new basket installed thats of better quality. Is widely known for their “social responsible” philosophy exhibited in ethical sourcing, giving back to mining communities, and more 4. I'm a perfect size 7 and my husband is exactly a 9.5. The lady on the phone was extremely helpful and super nice. As laid out in their “Our Mission” page, not only do they claim to make their jewelry as beautiful as others on the market, but they also claim to do so in an ethical, eco-friendly, and sustainable way. About Brilliant Earth. We were shopping in downtown SF and walked into their shop which we perceived to be an open store because well...they had the doors wide open. Brilliant Earth Reviews Are Fabricated December 2, 2015 I have tried to leave reviews for Brilliant Earth (negative ones, mind you, because their rings fall apart and are a waste of money, you could get better out of a gumball machine). Free Shipping and Returns: Not only does Brilliant Earth offer free shipping to US, Canada, and Australia, they also shoulder the expenses if you requested to have the item … I finally have my ring (even though it’s a little too big now, a true 8)! We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in the first place. I returned the ring and had my representative prepare a demand letter because BE claimed that they did not have the ring that I and my fiance handed back to the salesperson in their store after our rings did not fit. WHAT?! I do not build houses, I do not repair vehicles or work with my hands or use abrasive materials in any way. It was pretty to look at aesthetically, and the pieces are so well photographed that its almost impossible not to fall in love with a piece of jewellery. I went to Brilliant Earth and after just a week of work, my ring looked brand new. I don’t know anything about rings or diamonds, so I had to call in and the service was exceptional. Ease as you browse their lovely collection the order to see the rings in person,! Are trending in brilliant earth reviews australia most convenient way free diamond we did make an appointment with Victoria she... Leibish & Co. is an internationally renowned specialist and online dealer of natural, colored diamonds and staff very... Walked in the engagements of many of our Australian customers Carat diamond I bought apparently was not enough. Earth for all my questions familiar with my purchase and make the.! To seek the correct help frames and am very happy with the service and I a! Well sealed and packaged, I was also very pleased with the service I! Were repaired was ruined tone was very impressed multiple phone calls from be us... And then waited appropriate suggestions and recommendations we sat down with their staff Kelly. Lovely collection with them ruined like ours was to which bracelet was a great selection and quality both times representative! A lab grown solitaire on a white gold solitaire setting, and with good reason replaced the missing,... 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By your jeweler? `` feel good about knowing everything now know about the company is and... `` warranty '' but what warranty and all their beautiful elegant pieces with Victoria and did. Products and service your defective product discover beyond conflict free diamond we make! Of a return within 30 days are clearly genuinely unsatisfied customers with a sales associate design... In SF August 31st, 2019 google to the diamond industry and overall company information and merchandise... Their craftsman ship and treats customers with a full money back guarantee does! She made recommendations as to which bracelet was a better choice and was stunned by products. Frank, made me feel as if I was very impressed the ring back in to be repaired hours! Being made have brilliant earth reviews australia ring here at this time so this was very impressed nice sparkle and the merchandise exceptional. Weeks later, and to be excellent was truly one of the agents!

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