Performance Panel Date: 30 January 2017 Item: Customer Performance Report This paper will be considered in public 1 Purpose 1.1 The purpose of this paper is to update the Panel on TfL’s customer service performance for Quarter 2 2016/17. Agendas and minutes from the most recent Customer service & Operational performance panel meetings, Reports into user experiences of our website, social media facilities and other digital media, Contracts for the sponsorship and running of the London Cycle HIre Scheme, Quarterly performance reports including statistics on revenue generated and the most frequent journeys, These documents provide useful background on a range of cycling-related issues, These reports focus on a range of cycling and walking-related issues, We are committed to improving transport in London by making it more accessible, safer and reliable, Code of practice for dockless bike share schemes, Capital & Counties Properties PLC and TfL have established a joint venture, Earls Court Partnership Limited, which will enable the development of Earls Court 1 & 2 in line with the Earls Court Masterplan. This paper includes a quarterly report from Crossrail for the first time following its transfer to TfL on 5 December 2008. The key measures of underground performance contained in the Excel spreadsheet are: Total operated kilometres, Total number of lost customer hours (LCH) (all causes), Average excess journey time, and Percentage of scheduled … PDF 186KB Santander cycles transparency to end of June 2017. Cyclists,Public,C,Special reports,Cycling. Transport for London quarterly performance report 3. 3 Customer Reporting to Panel The following information is provided on the TfL website: 1) A PDF report of the latest periods performance 2) Spreadsheet reports (almanac) of historic performance data dating back to 2002. 2.1 Full reports on Health, Safety and Environmental activities and performance are produced annually. There are also links to other reports of interest (station entry/exit figures, Tube upgrade plan and Quarterly Investment Programme reports). 9,550 TfL network 6 . Over the past two years, major automakers selling vehicles in the U.S. have moved to quarterly sales reporting. Future quarterly reports will be published as part of TfL's Operational and Financial Performance Report. Quarterly performance reports to the Board on our operational and financial performance, and on the delivery and budget performance of our Investment Programme. It covers Canada market data and forecasts. signals that TfL operates £0.4bn (3%) £0.8bn (8%) £6.2bn (62%) £1.1bn (11%) £1.6bn (16%) £0.5bn (11%) £1.5bn £2.7bn (32%) (57%) 9,600 Total number of buses on the TfL network 940 Total number of trains on the TfL network 6 Business at a glance Transport for London quarterly performance report 7 This panel was renamed from 1 April 2014. This is the fourth quarterly performance report of the year and covers the period to 31 March 2019. TfL 2016-17 Quarter 1 Performance Report www.londontravelwatch.org.uk 4 Executive summary This report summarises the performance of all the Transport for London (TfL) modes of transport for the first quarter of the 2016-17 financial year (April to June 2016). Transport for London (TfL) Transport For Londons's key London Underground performance measures (since May-11). Cycle hire performance We publish information on the performance of our cycle hire scheme, including statistics such as revenue generated and the most frequent journeys. Cycling & walking. Transport for London quarterly performance report. Transport for London quarterly performance report Quarter 1 2016/17 The financial information included in the report is unaudited and does not constitute TfL’s statutory accounts. The Local Bus Fares index is compiled from data provided by a representative sample of around 100 operators and Transport for London (TfL). TfL 2015-16 Quarter 3 Performance Report www.londontravelwatch.org.uk 4 Executive summary This report summarises the performance of all the Transport for London (TfL) modes of transport for the third quarter of the 2015-16 financial year (Oct to Dec 2015). TfL-Complaints-Report-2011-12.pdf (237.58 kB) Preview. The aim of the report is to provide information about the performance of TfL‟s Performance figures showing how many people use the Tube, how trains are performing, etc. Santander replaced Barclays as the sponsor of the scheme in March 2015. London Underground Performance Reports. Cycling . Market Research Report Summary. Opinion Research and General Statistics (GLA). Future quarterly reports will be published as part of TfL's Operational and Financial Performance Report. Updates to the original 2010 plans outline what investment has taken place and what is required over the coming years to keep London moving. They show all movements on the Tube network including empty trains and those coming in and out of depots, Includes our Commercial Strategy - the principles behind our commercial activities, A summary of our improvements to London's transport network during the previous year, Our commitments and reviews of our safety, health and environmental performance, How we will implement the Mayor's Transport Strategy and provide the best value for London, Investors,Media,Public,A,Corporate information,Finance,Performance,Regular reports,Research, Suppliers,A,Policy,Assisted travel,Aviation,Buses,Coaches,Cycling,Deliveries,DLR,Driving,Emirates Air Line,London Overground,Motorcycle,Rail,River,Taxis and minicabs,Trams,Tube,Walking, A,C,Committee and panel meetings,Corporate information,Finance,Regular reports,Transparency data, Tube passengers,B,City of London,Tube improvement,Tube, B,C,Committee and panel meetings,Corporate information,Performance,Policy,Regular reports, Bus operators,Bus passengers,Public,B,Streetscape,Buses, Bus operators,Bus passengers,Public,B,Performance,Safety and security,Buses, Bus operators,Bus passengers,B,Regular reports,Buses, Bus operators,Bus passengers,B,Performance,Buses, Boroughs,Bus operators,Bus passengers,Public,B,Performance,Buses, Bus operators,Bus passengers,B,S,Safety and security,Streetscape,Buses, Media,C,Corporate information,Finance,Regular reports, Businesses,Investors,Planning and construction,C,Tube, Businesses,Designers,Media,Suppliers,C,Corporate information,Performance,Policy, C,Committee and panel meetings,Corporate information,Performance,Regular reports, Coach drivers,Drivers,Freight industry,Taxi and private hire,Taxi passengers,C,Congestion Charge,Consultation,Performance,Research,Deliveries,Driving,Taxis and minicabs, Boroughs,Drivers,Investors,A,C,V,Roads,Driving, Bus operators,Bus passengers,DLR passengers,London Overground passengers,Media,Tram passengers,Tube passengers,C,Research,Ticketing,Buses,DLR,London Overground,Trams,Tube, Boroughs,Businesses,Suppliers,C,Contract,Corporate information, Boroughs,Businesses,Elizabeth line,Planning and construction,Suppliers,TfL Rail,C,Contract,Crossrail,Rail, Businesses,Media,Public,Suppliers,C,Contract,Corporate information,Regular reports,Transparency data, Businesses,Media,Suppliers,C,Contract,Corporate information,Finance, Public,C,Accessible travel,Education,Factsheet,Policy,Regular reports,Research,Safety and security,Transparency data ,Bus ,Cycling ,Refund,Walking, Boroughs,Businesses,Public,C,Performance,Regular reports,Safety and security, Elizabeth line,Public,TfL Rail,C,Committee and panel meetings,Crossrail,Rail, Businesses,Elizabeth line,Engineers,Investors,Suppliers,TfL Rail,C,Contract,Corporate information,Crossrail,Rail improvements,Rail, Elizabeth line,Public,TfL Rail,C,Crossrail,Regular reports,Rail,TfL Rail, DLR passengers,London Overground passengers,Public,Tube passengers,C,R,S,Committee and panel meetings,DLR,London Overground,Rail,Tube, Boroughs,Businesses,Public,C,Accessible travel,Customer Research Library,Research,Safety and security,Special reports, Cyclists,Public,C,Special reports,Cycling, Boroughs,Businesses,Cyclists,Pedestrians,Public,C,W,Customer Research Library,Special reports,Cycling,Walking, D,I,Accessible travel,Regular reports,Special reports,Assisted travel, Boroughs,Cyclists,Planning and construction,Public,D,Policy,Cycling, Businesses,Cyclists,Pedestrians,Public,E,W,Environment,Cycling,Walking, Boroughs,Businesses,Elizabeth line,Investors,Media,Public,E,Committee and panel meetings,Crossrail,Policy,Regular reports,,TfL Rail, Emirates Air Line passengers,Public,Visitors,E,Performance,Emirates Air Line, Public,Schools and young people,E,Customer Research Library,Environment,Low Emission Zone,Research,Special reports, Planning and construction,Public,C,E,Committee and panel meetings,Environment, E,Environment,Regular reports,Special reports, E,Corporate information,Finance,Regular reports,Transparency data, Boroughs,Businesses,Public,F,T,Customer Research Library,Special reports,Ticketing,Buses,DLR,Emirates Air Line,London Overground,River,Trams,Tube, Public,C,F,Committee and panel meetings,Finance,Policy,Regular reports, Businesses,Drivers,Freight industry,Planning and construction,F,Freight,Low Emission Zone,Research,Deliveries,Driving, Planning and construction,Rail passengers,H,Consultation,Rail, Public,I,Finance,Independent Review,Special reports, Boroughs,Businesses,Media,Suppliers,I,Contract,Corporate information,Regular reports, Passengers with accessibility needs,Public,Rail passengers,Tube passengers,Visitors,A,L,Accessible travel,Tube improvement,Assisted travel,Rail,Tube, Coach drivers,Drivers,Freight industry,L,R,Congestion Charge,Contract,Corporate information,Environment,Low Emission Zone,Coaches,Driving,Motorcycle,Taxis and minicabs, Drivers,Freight industry,L,Low Emission Zone,Performance,Deliveries,Driving, DLR passengers,Emirates Air Line passengers,London Overground passengers,Pedestrians,Public,Rail passengers,Tube passengers,M,Maps,DLR,Emirates Air Line,London Overground,Rail,Tube,DLR ,Map,TfL Rail ,Tube ,Tube Map, Engineers,Planning and construction,Tube passengers,N,Tube improvement,Tube, Businesses,Engineers,Investors,Planning and construction,Suppliers,N,Contract,Expenditure,Tube, Media,Public,O,Corporate information,Transparency data, DLR passengers,London Overground passengers,Tube passengers,O,DLR,London Overground,Rail,Tube, Bus passengers,DLR passengers,Emirates Air Line passengers,London Overground passengers,Media,Tram passengers,Tube passengers,O,Regular reports,Ticketing,Buses,DLR,Emirates Air Line,London Overground,Trams,Tube. Publications & reports; Safety, Sustainability & HR panel; Previous panels ; Previous panels. Transport for London quarterly performance report 3. Publications and reports relating to the Capital's red routes, The committee considers a range of pay and management-related issues, including Performance Awards and base salaries, The River Action Plan sets out the improvements that will be made to river services between now and 2020, This document shows which companies are licensed to run cruise and taxi services on the Thames and when their licences expire, Facts sheets, annual reports, research and more related to road safety - including the Road Safety Action Plan for London 2020, Reports into various aspects of road usage in the Capital, The Roads Task Force (RTF) was set up by the Mayor of London in 2012 to tackle the challenges facing London's streets and roads, Reports covering a range of issues concerning safety and security on our network, These reports provide annual updates on our safety, health and environmental performance, This panel covers issues ranging from equalities and accessibility to TfL's approach to CO2, We publish a brief job description and pay grade for senior staff at TfL and Crossrail, Figures for the types of refunds we give including for incomplete journeys, service delays and contactless payment, Silvertown Tunnel works documents include the Code of Construction Practice, Contracts related to the Silvertown Tunnel project, These detail the decision-making structure and processes in TfL and its committees and panels; also included are terms and conditions for Board members, Planning for the future requires the use of a range of sources of information and analysis techniques, including the application of the strategic transport and land-use models developed by TfL Planning, Details on key street works projects - covers issues such as traffic signals and one-way systems, For London Streets performance data including information on journey time, reliability, network disruption, traffic speeds and volumes, and customer satisfaction. 2 over the coming years to keep London moving, working and growing to make life in our city.. 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